Privacy Policy for zenergyintl.com
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation patterns, timestamp information, click patterns, and device identifiers. This information is collected through automated logging systems, cookies, and analytics tools and may include session duration, features accessed, and interaction patterns. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving website performance, analyzing user behavior, enhancing security monitoring, and optimizing user experience, which enables us to deliver better services, prevent unauthorized access, and customize content delivery. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, registration date, and account status. This information is collected through registration forms, account updates, and user preferences and may include communication preferences, security settings, and notification configurations. The source of this data is direct user input during account creation and management. We process this information for account authentication, service provision, security maintenance, and communication purposes, which enables us to manage user accounts, provide secure access, and deliver personalized services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes name, contact information, profile pictures, biographical information, and professional details. This information is collected through profile creation forms, profile updates, and user submissions and may include work history, skills, and professional certifications. The source of this data is direct user input and profile management activities. We process this information for professional networking, service personalization, user identification, and community engagement purposes, which enables us to facilitate connections, provide relevant content, and enhance user experience. The legal basis for this processing is our legitimate interests in operating and improving our professional services platform.
User Rights:
Right to Access: You have the right to access personal data we hold about you and to receive detailed information about how we process it. This includes the ability to request copies of your data, receive information about processing purposes, and obtain details about data sharing with third parties. To exercise this right, you can submit a written request through our designated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification details to verify your identity.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected or completed. This includes the ability to update contact information, correct profile details, and modify account preferences. To exercise this right, you can either use our self-service account settings or submit a formal correction request through our support system. We will process your request within 15 days and may require current account credentials, specific detail corrections, and supporting documentation to verify your identity.
Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. This includes the ability to delete your account, remove specific data points, and withdraw processing consent. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will respond within 30 days and may require account password verification, written confirmation, and specific deletion requirements to verify your identity.
Right to Restrict Processing: You have the right to limit how we use your personal data in specific circumstances, such as when you contest its accuracy or object to its processing. This includes the ability to pause data processing, limit data usage, and temporarily block access to your data. To exercise this right, you can submit a processing restriction request through our dedicated form or contact our privacy team. We will respond within 15 days and may require account verification, restriction scope details, and reason documentation to verify your identity.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive data copies. To exercise this right, you can use our data export tool or submit a portability request through our support system. We will respond within 30 days and may require two-factor authentication, service destination details, and format preferences to verify your identity.Data Processing and Security
At Zenergyintl.com, we take the security and handling of your personal data seriously. Here’s how we process and protect your information:
We process Service Data which includes account details, service preferences, and usage patterns. This processing involves automated collection and analysis, enabling us to optimize service delivery and personalize user experience. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill our service obligations and improve user experience.
We process Technical Data which includes device information, IP addresses, browser details, and site interaction metrics. This processing involves automated logging and analysis, enabling us to maintain service functionality and security. The legal basis for this processing is legitimate interests, specifically to ensure proper technical operation and protect against fraudulent use.
We process Communication Data which includes email correspondence, support tickets, and chat logs. This processing involves storage and analysis of communication records, enabling us to provide customer support and maintain service quality. The legal basis for this processing is consent and legitimate interests, specifically to address user inquiries and improve communication effectiveness.
We process Transaction Data which includes payment details, purchase history, and billing information. This processing involves secure payment processing and record-keeping, enabling us to process payments and maintain financial records. The legal basis for this processing is contractual necessity and legal obligations, specifically to complete transactions and comply with financial regulations.
We process Preference Data which includes user settings, notification preferences, and customization choices. This processing involves storage and application of user preferences, enabling us to provide personalized experiences. The legal basis for this processing is consent and legitimate interests, specifically to enhance user experience and service functionality.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27701, GDPR standards, and regional data protection laws, ensuring compliance with international regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of active account plus 2 years for legal compliance and account recovery purposes
Usage Data: Retained for 12 months to analyze usage patterns and improve services
Transaction Records: Retained for 7 years to comply with financial regulations and tax requirements
Communication History: Retained for 3 years to maintain service continuity and resolve disputes
Technical Logs: Retained for 6 months for security monitoring and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for zenergyintl.com
Essential cookies serve fundamental functions for basic website operations. They process authentication tokens, security identifiers, and session data to enable core functionality. These cookies handle user logins, maintain secure connections, and ensure proper site performance.
Functional cookies enhance your browsing experience by storing your preferences. They process language selections, regional settings, and interface customizations to provide a tailored experience. These cookies remember your chosen settings to improve site navigation and feature accessibility.
Analytics cookies help us understand how visitors interact with our website. They collect anonymized data about page views, click patterns, and user behavior to improve our services. These cookies track engagement metrics while respecting user privacy, enabling us to optimize content and functionality.
Performance cookies monitor and enhance website operation. They collect technical data about loading times, server response, and system performance to ensure optimal site functionality. These cookies help identify and resolve technical issues while maintaining service quality.
Cookie Management
You can control cookie preferences through your browser settings, our cookie consent tool, privacy preferences center, and account settings. We respect your right to modify these choices at any time.
For EU residents, we ensure GDPR compliance through explicit consent mechanisms, data minimization practices, purpose limitation protocols, defined storage limitations, and transparent processing procedures.
California residents are entitled to additional rights under CCPA, including knowing about personal information collected, requesting data deletion, opting out of data sales, receiving non-discriminatory service, and accessing collected information.
Regarding users under 13, we maintain strict COPPA compliance through age verification requirements, parental consent procedures, limited data collection practices, special protection measures, and parental access rights.
We regularly review and update our privacy practices. Users will be notified of significant changes, and consent will be renewed when required. All modifications are documented and monitored for continued compliance.
For privacy-related inquiries, please contact [email protected]. We respond within 48 hours and require verification for data-related requests. Our support team handles privacy concerns, data requests, and rights exercise matters.
This policy was created specifically for zenergyintl.com and covers all associated services within our operations.